GE6757 TOTAL QUALITY MANAGEMENT SYLLABUS(Elective-IV)

GE6757 TOTAL QUALITY MANAGEMENT L T P C 3 0 0 3 

OBJECTIVES :
 To facilitate the understanding of Quality Management principles and process.

UNIT I                                           INTRODUCTION                                                                  (9)
 Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality.

UNIT II                                        TQM PRINCIPLES                                                                (9)
 Leadership - Strategic quality planning, Quality Councils - Employee involvement - Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier partnership - Partnering, Supplier selection, Supplier Rating.

UNIT III                                    TQM TOOLS AND TECHNIQUES I                                      (9)
 The seven traditional tools of quality - New management tools - Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT - Bench marking - Reason to bench mark, Bench marking process - FMEA - Stages, Types.

 UNIT IV                                  TQM TOOLS AND TECHNIQUES II                                      (9)
 Control Charts - Process Capability - Concepts of Six Sigma - Quality Function Development (QFD) - Taguchi quality loss function - TPM - Concepts, improvement needs - Performance measures.

UNIT V                                    QUALITY SYSTEMS                                                                 (9)
 Need for ISO 9000 - ISO 9001-2008 Quality System - Elements, Documentation, Quality Auditing - QS 9000 - ISO 14000 - Concepts, Requirements and Benefits - TQM Implementation in manufacturing and service sectors..

TOTAL: 45 PERIODS 

OUTCOMES:
 The student would be able to apply the tools and techniques of quality management to manufacturing and services processes.

TEXTBOOK:
1. Dale H. Besterfiled, et at., "Total quality Management", Pearson Education Asia, Third Edition, Indian Reprint, 2006.

REFERENCES:
1. James R. Evans and William M. Lindsay, "The Management and Control of Quality", 8th Edition, First Indian Edition, Cengage Learning, 2012.
2. Suganthi. L and Anand Samuel, "Total Quality Management", Prentice Hall (India) Pvt. Ltd., 2006.
3. Janakiraman. B and Gopal .R.K., "Total Quality Management - Text and Cases", Prentice Hall (India) Pvt. Ltd., 2006.

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